Policies

Customer Service
Our regular business hours are from 9:00 a.m. to 5:00 p.m., Monday through Friday Mountain Standard Time. Technical assistance is available, by appointment, seven days a week. For inquiries about the status of your order, special stock availability, monthly specials or pricing on specialty products, you may call our toll free number or email your questions to us and we will reply as soon as possible.

Returns and Exchanges
You may return any item that you are not satisfied with within 30 days, excluding greenhouses and greenhouse packages. Please call us to make arrangements prior to returning anything. With your return, please include the receipt that you received for your order and indicate the reason for the return. Since many products that we sell arrive and ship from remote locations, all returns must be authorized prior to returning them. Please re-package the product in its original packaging. We will provide a prompt exchange or refund, whichever you prefer. All shipping charges are non-refundable.

Shipping
We ship all orders based upon what is required to get the product or package to you. We use common carrier, UPS, and USPS depending upon what is being shipped and where it must be shipped. We use USPS for all P.O. Box shipments where applicable.

Damage from Shipping
We do our best to pre-handle any possible damage that may occur during shipping. A very small percentage of the products we ship become damaged during the journey to your site. We make every possible effort to ship complete and well-packaged products to you. We also take due diligence to ship products safely. As our customers will testify to, we will go that extra mile to help rectify any damage and will treat your concerns with the highest urgency. Stock parts or standard color parts will usually be shipped the next business day, after we receive the notification of any damage, and manufactured and shipped out by overnight delivery where applicable. Custom color parts or specialty parts or and pieces will be replaced as soon as possible.

Engineering and Special Requirements
Many of the products we sell may require special engineering to meet your local building codes. Some may not be modified and will not qualify for some applications. Most Building Departments require engineered stamped plans to qualify for approval of your building permit. These engineering fees shall be charged as billed to us and added to your greenhouse pricing with your order. It is the buyer’s responsibility to inform Greenhouses, Etc. of any special requirements needed for your project. If any engineering services or special up-grades are needed for the construction of your greenhouse, before or after the fact, we will do everything possible to help with the up-grade process. We will not, however, pay for any engineering fees or services or any of the costs associated with the up grading of your product to meet your codes. The buyer will pay all of any such costs. Up-grading your greenhouse for your local codes will not be considered a reason for returning any products. Also, Greenhouses, Etc. will not be liable for any costs pertaining to building, assembling, installation of equipment, field modifications, delays waiting for damaged or missing parts, code upgrades or any other items.